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FREQUENTLY ASKED QUESTIONS (FAQ) & TESTIMONIALS

We do not pay customers in any way for their testimonials. These comments were received from our satisfied customers. I know that when buying a new product, it is always good to hear from other persons who have used the product before. Therefore we have asked our customers to give a brief testimony of our products. One of joys of offering a neat, inexpensive product that really save money is reading the unsolicited testimonials they send in.

TESTIMONIALS



TPG Imaging Specialities is a pioneer in the local re-manufacturing of printer and copier components and for over 3 years Supreme Ventures has been sending its empty Toner and Inkjet cartridges as well as other re-usable components for recycling. The reward for this recycling has paid off. The quality of the products has been consistently high and we have saved considerably.

This type of service that we have enjoyed over the years from TPG Imaging has fostered an excellent relationship between both companies. Their commitment to promoting greater environmental awareness continues to impress us.

We wish them continued success.

FAQ

HOW TO SELECT A GOOD LASER CARTRIDGE RECHARGING/REMANUFACTURING COMPANY.
Here are some questions to ask before you decide on a cartridge company.

Q. Will my equipment warranty be void by using Recharged toner cartridges.

A. DEFINITELY NOT! The laser is an independent Part of your equipment. It is illegal to require the owner of a COPIER or LASER PRINTER to use only OEM’s brand of supplies to make this requirement is in voiation of the SHERMAN & CLAYTON ANTITRUST ACTS. A Service Representative cannot legally require, in writing or verbally, that the owner of a copier or laser printer exclusively purchase his/her supplies. To do this he must demonstrate and prove that these other brands are incompatible, and since all cartridges for all laser printer are manufactured by Canon Corporation it is impossible to make this claim.

Q. How many times can my cartridge be recharged with no loss of quality?

A. Three times was the norm, but that has changed with introduction of the new LONG LIFE drums which now varies. Some of our cartridges with the new drums have been recycled 20 times. The new range from 10-15 recycles. Several factors Contribute to the life of the cartridge.

>> 1) The quality of the cartridge from the factory.
>> 2) The environment around the cartridge while in or out of the printer. eg. temperature changes.
>> 3) The drum life may be reduced if the cartridge is allowed to run completely dry of toner.
>> 4) The manner in which the cartridge is stored after it was removed from the printer or copier.
>> 5) If any of the cartridges are tampered with before or after use. The drum is very sensitive and any >>>>exposure to light or sunlight can cause immediate failure.

Q. Do your cartridges have holes in them?

A. We are not drillers and fillers. We do not simply drill a hole in a toner compartment, put in toner And tape it shut. Our recycled cartridge go through a 50 step proven procedure before they are ready for delivery.

Q. What steps are taken by a good recharging company to ensure a quality recharged cartridge?

A. First a good company should test your cartridge in a laser printer like the one you use. The cartridge is then completely disassembled, the toner bin waste well and drum is cleaned, inspected repaired if necessary. Then it is refilled with equal or better quality toner to that of the OEM’s. Finally, it is retested for quality and the test copy is returned with the cartridge. This time consuming procedure is absolutely necessary to ensure quality and customer satisfaction.

Q. Will I obtain extra copies from a recharged cartridge?

A. We guarantee 20% more copies than the OEM’s cartridge. More copies may be obtained from our cartridge depending on the amount of toner coverage per page. eg. regular letters gives more / graphics gives less but 20% more still applies over the OEM’s cartridge.

Q. Will the same cartridge that I turned in be returned to me?

A. Yes! All cartridges we handle are indexed and serial numbered for tracking. This will ensure you that you get the full use of your cartridge. eg. Number of refills. For more information or to make an appointment call us at T. P. G., Inc., your authorized Alpha Laser dealer.